our suppliers by removing many of the frustrations of a slow billing and payments process .
Q . HOW DO YOU FEEL YOU CAN CONTINUE TO IMPROVE ?
» The deployment is one part of a wider finance transformation journey , which includes working capital improvements through both accounts payable ( AP ) and accounts receivable ( AR ). Coupa fits into our AP working capital improvement programme , which also involves working with a specialist external supplier for back-office finance transactional activities . We ’ re currently in the process of transitioning to this supplier and expect to complete that in Q2 of Financial Year 2025 . After its initial implementation , we also want to take the solution to the next level and use it as a platform to analyse data ,
harnessing all the information we now have at our fingertips to support better , more strategic decision-making .
Q . HOW MUCH OF A PERSONAL AND PROFESSIONAL CHALLENGE HAS IT BEEN ?
» As with the implementation of any new technology , the biggest challenge is often bringing colleagues along on the journey with you – and for an organisation of our size , that is no mean feat . While some colleagues may have initially been hesitant to move away from the systems and processes they were familiar with , once they realised the efficiency and simplicity of the platform , they really embraced the system . I have been very proud to hear the positive feedback from all over the Mitie business about the improvements we have made to our processes . procurementmag . com 21