normalisation of AI and the emergence of generative AI as drivers but not the sole reason .
As procurement ’ s remit expands , understanding all spend has become essential . This is why spend analytics was the top driver for digitalisation last year and shares the top spot this year .
While procurement ’ s responsibilities have expanded , headcount has not increased , causing productivity gaps .
Coupled with increased complexity in many supply markets , the work of procurement teams is simply taking longer . Speed and efficiency of processes are crucial in helping to close these gaps . Maturity is another factor , as the first wave of digital users is now reimagining processes to take full advantage of digital tools to drive further adoption and , ultimately , efficiency .
All these dynamics make a powerful case for why organisations are focusing on digitalisation as their top priority .
Etosha goes on to say that environmental , social and governance ( ESG ) is another key priority .
“ Today ’ s procurement professionals want to partner with suppliers who help them meet their ESG standards across the board – whether those are supplier diversity , high sustainability ratings , low carbon footprint , upholding human rights
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