JAGGAER
1. Sky-high expectations: Millennials and Gen-Z have climbed the organisation chart and their expectations dictate the rules. They expect B2B buying to feel as slick as one-click shopping on their phones, and they want a seat at the sourcing table. If the user experience lags, they are soon disengaged.
2. Mind-bending complexity: Back in the day things were a bit more simple in terms of requirement; products now come bundled with services, data feeds and upgrade paths. Suppliers are morphing into ecosystem partners who co-own customer touchpoints. Managing that web demands new playbooks and near-real-time insight.
3. Supply chain collaboration: Procurement isn’ t the cost-sheriff anymore; it’ s the value-architect. Supply chains are co-designed with suppliers, customers and even competitors to unlock additional value.
Q. HOW MUCH OF A FACTOR IS AI BECOMING IN PROCUREMENT?
» The way I see it, AI isn’ t the headline – it’ s the engine. Research shows that 65 % of CPOs have carved out AI budgets,
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