– not just as a place to buy products, but as a strategic partner helping organisations simplify and optimise business buying across teams.
By giving them powerful tools and flexible approval controls, we make oversight easier and more transparent while eliminating duplicate work and misaligned processes. As organisations experienced fewer supply chain surprises and discovered how quickly they could pivot among suppliers during disruptions, that perception shifted. Siloed approaches gave way to smoother, more connected collaboration, with Amazon Business acting as the strategic partner enabling them to align departments, strengthen supplier relationships and make procurement a driver of efficiency and resilience.
Organisations also appreciate the familiarity of our buying experience – it’ s easy to train new employees to search and check out quickly. We recently launched Amazon Business Assistant, a new chat experience with AI-powered guidance on the Amazon Business store, helping users discover savings opportunities, optimise account settings for maximum efficiency and navigate business-specific features with instant, expert guidance.
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