Tell us more about AI agents and why companies should be using them I can give some specific examples of our agents. One that is most welcomed by our customers is the Price Negotiation Agent. This agent is special because it actually gives you hard dollar savings instead of just time savings. Cribl is using our Price Negotiation Agent and seeing 12-15 % cost savings per request, which is going to give them probably US $ 3m in cost savings every year. The agent compares your quotes to your historical invoices and benchmarks and compares it to industry benchmarks as well, so you see the cost savings from each of the requests and actually realise that. It carries a magic power among our customers. Everybody loves it.

I also love OpenAI, which has been using our risk agents and they give it a nickname called Risk Buddy. It scans the vendor against 12 different dimensions of risk every time. It saves about two to three hours per request and, on aggregate, probably 3,000 hours by the end of year. So, it really is a productivity boost and it gets so much adoption across different teams. Risk Buddy is one of our favourites here.

In addition to saving time and money, what else can be achieved with these agents? I would say the other big thing we’ re addressing is risk.

A lot of our agents are focused on contract reviews. In the past, people were probably comparing contracts line by line, side by side, with 50 pages of documents. Now, you can actually use our agents to catch risks upfront and in less time. That is really important for compliance, especially at companies like OpenAI, which has a very rigorous due diligence process as you can imagine. So, that agent and that contract review process catches a lot of compliance issues.

What feedback have you been getting on your agents? I cannot say enough good words about our agents. Whenever I talk to customers one to one or in group settings, people are so excited about our agents because they’ re seeing real ROIs and they’ re asking,“ when can we get more agents? What are some other things on the roadmap?” So, you can see that it’ s actually changing their whole environment. I love this from OpenAI: Kat [ Devlin, Head of Procure-to-Pay, Travel & Expense ] told me OpenAI is the fastest-growing company in the world and they can’ t afford for procurement to slow down. Zip’ s AI agents are what’ s getting them there.

126 December 2025