VALUE CHAIN MANAGEMENT
Q. HOW DO YOU ENABLE PROCUREMENT TEAMS TO BALANCE EFFICIENCY WITH HUMAN JUDGMENT?
»“ Dependence on any technology carries risks, but the greater hazard today is ignoring AI-driven efficiencies altogether. AI should augment human decisionmaking, not replace it entirely. Icertis complements rather than substitutes human expertise by automating the repetitive, low-risk contracting tasks – such as clause checks, reminders, deadlines and spotting risky language. More importantly, Icertis delivers AI that is grounded in contract and supplier data, reducing bias and guesswork. This ensures negotiations are data-driven, enabling procurement teams to move faster, secure stronger terms, protect compliance and achieve better outcomes – while keeping human judgement firmly in control.”
Q. WHAT INNOVATIONS DO YOU SEE SHAPING THE FUTURE OF DIGITAL SUPPLIER NEGOTIATION?
»“ More than half of C-suite leaders believe AI agents will negotiate supplier deals within the next year. Procurement will be AI-enabled to focus on high-value outcomes while agents enforce rebates, flag inflation triggers and suggest alternative suppliers. AI agents will not only leverage contract data, but they will also execute guided negotiations with playbook guardrails and propose alternatives when uncertainty arises. Looking ahead, contracting will increasingly happen autonomously – with humans in the loop. Icertis Vera is the first step toward this future.”
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