COUPA
At the heart of Coupa’ s user experience is its portfolio of Navi agents.“ Navi is becoming the user experience, taking over from the pointing, clicking and finding your way through menus,” Peter explains. By interacting with Navi, users can raise requisitions, analyse supplier data and generate reports with natural, conversational ease.
“ It could be as trivial as raising a purchase requisition, or something a lot more complicated about analysing the data associated with a particular set of interactions that a Coupa customer is having with their suppliers,” he says.
Beyond routine tasks, Navi’ s specialised agents – such as the network modelling agent and knowledge agent – help users simulate supply chain scenarios, extract contract metadata and reduce human error.
“ It’ s bringing that higher-order work to what they’ re doing rather than just automating a task that’ s already there,” Peter adds.“ It’ s bringing in the richness of the data within the Coupa platform and helping users make decisions faster based on data they may not have even known existed.”
If AI is to gain the trust of finance and procurement leaders, it must prove measurable value. Peter is quick to caution:“ AI isn’ t magic. It doesn’ t magically create value, it’ s got to be
58 December 2025