PROCURE-TO-PAY
“ As P2P leaders , we ought to educate our customers on how things can be done differently and what excellence really looks like ”
ALEKSANDER HAJDAS , PROCURE-TO-PAY ( P2P ) PROGRAMME LEAD , JTI
As one of their first ever transitioned workstreams , P2P is at the very forefront of JTI ’ s GBS-led transformation . Hajdas says : “ We are introducing self-learning tools and building process-mining capabilities .
The coming years are going to be quite exciting for us .”
Driving the modernisation of P2P processes Over the last few years , customercentricity has emerged as a key metric for the entire P2P industry . “ This includes not only the quality of service we offer to our external stakeholders , but also – and maybe most importantly – the experience we provide to our teams ,” says Hajdas .
A common misconception concerning customer-focus is that it entails executing on everything that an organisation is asked to do . This was the classical approach to customer focus . But that has changed . “ Now ,” says Hajdas , “ we endeavour to discover improvements , together with all our partners . As P2P leaders , we ought to educate our customers on how things can
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