ONBOARDING : THE PERFECT LOOP OF IMPROVEMENT
As companies look to consistently improve their digital onboarding process , Simon highlights how it can go into a perfect loop . He says onboarding needs to provide a complete feedback loop which is essential for optimising the onboarding process .
“ Built-in surveys and polling tools for example can enable companies to collect real-time feedback , which can be invaluable for making iterative improvements ,” he adds .
“ By listening to users ’ experiences and adjusting accordingly , companies can create a more responsive onboarding solution that better meets user needs . This feedback loop ultimately enhances the onboarding process , fostering continuous improvement and stronger relationships with users by ensuring their voices are heard and addressed .”