DIGITAL ONBOARDING

Simon Thompson is VP Northern Europe at JAGGAER , which offers users JAGGAER Adopt – providing faster onboarding , higher adoption and increased utilisation deliver a continuous ROI on procurement transformation .

He believes that effective digital onboarding must be “ streamlined , affordable , secure and fast to truly benefit both suppliers and purchasers ”.

“ The process should avoid overwhelming suppliers with extensive data requirements , without losing out on collecting key information ,” he adds .

Highlighting the embedding of onboarding tools , training and contextual guides directly within the platform ensure that users receive guidance exactly where and when they need it , without having to exit the platform for external training sessions .

Scott Harris , Senior Director , Product Management at Coupa , says a critical component is a strong integration between a supplier portal , supplier network and customers ’ purchasing systems .

“ This ecosystem accelerates onboarding if they ’ re already part of a supplier network and eases their ability to transact with multiple customers ,” he shares . “ It also increases the data available on their success and risk , enabling buyers to select reliable suppliers . By participating in a supplier portal , suppliers gain access to a free system to manage their orders , invoicing and payment preferences with their buyers .

98 January 2025