VODAFONE PROCUREMENT COMPANY
actually maximise their contribution to the organisation , rather than being consumed by administrative activities .”
Today that score sits 117 points higher at positive 84 . “ User experience is and will always be something to chase , Plaza- Bartsch admits . “ This is basically because our expectations as individuals continuously evolve . We are all exposed to great user experience in everyday applications we have in our private lives , so naturally our expectations will not be different at work .”
The improvement achieved in user experience represents a complete turnaround in the course of just three years . That development will continue as Vodafone continuously influences the innovation roadmap of its partners , but also through a new approach to partnerships which is taking shape through the development of new
“Customer experience will continue to be an uncompromised priority , combined with an obsession for speed and simplicity across all our user journeys ”
REINHARD PLAZA-BARTSCH GLOBAL HEAD OF SCM DEVELOPMENT , OPERATIONS & DIGITAL , VODAFONE
SCM systems . Instead of buying ready-made solutions , Vodafone is driving innovation by teaming up with a number of partners to develop new capabilities , including software firms outside the traditional sphere of procurement software solutions .
One good example of this drive for innovation is Vodafone ’ s vision of autonomous journeys across the whole supply chain .
36 July 2021