TRANSUNION
NAVIGATING COVID-19 RELATED DISRUPTION AT TRANSUNION
DID YOU KNOW ...
When it comes to navigating disruption , Ascolani explains that much of it comes down to communication . “ A lot of it is keeping tabs on all vendors that provide our strategic products and services , as well as communicating any timeline changes internally . This communication allows all stakeholders to understand the dynamics of the industry and plan accordingly ,” explains Ascolani .
Initially when COVID-19 hit , it was ‘ all hands on deck ’ for TransUnion . “ We had key third parties that supported our business that couldn ’ t go into the office and didn ’ t have work-from-home capabilities ,” says Ascolani .
“ We helped get laptops to many places all over the world where we had workers . We also had one staff member physically drive out of state – Chicago , Illinois – to
Iowa in search of masks and hand sanitiser that could be brought back to our home office . And in order to ensure that we had safe on-site meetings , we supplied testing kits for our staff .
“ So , initially , it was this collaborative allhands-on-deck effort as there was not a great playbook for an event such as this ; we didn ’ t have processes in place for this level of global disruption in the supply chain - you would never think that you would actually be living through something like this .”
Having good relationships with vendors and stakeholders , TU Procure were able to provide throughout the pandemic and mitigate the issues that arose as best as they could . “ We also managed to successfully implement a custom portal for our staff to order the equipment they needed from home to continue to operate ,” says Ascolani .
164 July 2022