SANTANDER UK
KEY PARTNERSHIPS
A key element of our new operating model is our approach to developing and partnering with a supplier ecosystem who can truly help support and drive our business goals . I ’ m a big believer in the notion that you are what you eat and , as a result , we have developed an operating model where ~ 40 % of our people are dedicated to supplier collaboration and risk management .
Given this approach and belief , we are working with some great partners across a number of areas to drive our technology , digitisation and talent goals . Those partners include :
THE SCOTTISH BRAILLE PRESS
The Scottish Braille Press is a long standing supplier of alternative format customer communications to visually impaired Santander UK customers . The Scottish Braille Press is part of the charity Sight Scotland , therefore all profits and fundraising are used to support the charity . In addition , they are an employer that supports people with disabilities .
PARAGON
Santander UK has a well-established partnership with Paragon rooted in transactional print , but more recently expanding into the management of our mailroom operations . This has presented an opportunity for us to deepen our strategic partnership through transformation to a digital outsourced mailroom .
DOXIM
Doxim have provided a critical service to deliver both operational and marketing email communications to customers on behalf of Santander UK since 2017 . Doxim have been a vital partner in helping Santander transform the efficacy and efficiency of our digital email customer communications .
COFORGE
Coforge were selected as a key partner given their expertise in emerging technology , data and digital and through the partnership , have supported a significant global workforce transformation initiative and new customer innovations . procurementmag . com 71