SANTANDER UK
“ I ' ve been able to move across different industries , I ' ve been able to see what different industries do well and also , not so well ”
NICK JENKINSON CPO , SANTANDER UK
“ We ' re really undertaking open-heart surgery ,” says Jenkinson . “ We ' ve got a number of different technology upgrades that we ' re going through . We ' ve really looked at everything to do with the current operating model – including people , processes and systems – and looked at where those challenges are .”
Jenkinson and his team are implementing new tools around sourceto-pay and making a lot of enhancements within risk management and supplier collaboration , not to mention sustainability .
When undertaking such a transformation , it ’ s essential to understand how these pieces of the jigsaw come together to provide a seamless solution for the user . He is improving processes and then overlaying those technologies in order to drive the agenda forward at pace .
He believes the key element about transformation is about having business confidence , being viewed as a true partner , fully engaged in all areas of the organisation , and seen as driving a broad value proposition . This is backed up , inevitably , with KPIs and scorecards but Jenkinson judges success on a different level .
“ For me , it ' s the human side that ’ s critical ,” he says .
So the big question may well be , when is Jenkinson expecting to move to the next challenge ?
“ Being able to leave a legacy behind that you ' re proud of is crucial . I ' m very self-aware and self-critical and so I ask myself have I delivered something that I can truly , hand-on-heart say is a great solution I ' m proud of . The teams you leave behind are also critical – have I created an environment where they can flourish for the future .. It ’ s about putting the right people in place , doing the right things , with the right enablers and right positioning and the success will follow .”
procurementmag . com 75