LEGEND
Chris Voss
When it comes to negotiating , Chris Voss , a former international hostage negotiator for the FBI , is most definitely a legend .
Voss ' s career took him from the rough streets of Kansas City , Missouri , to negotiating with all sorts of bad guys , from kidnappers to bank robbers and terrorists . At the pinnacle of his career , Voss became the FBI ' s lead international kidnapping negotiator . Author of Never Split the Difference : Negotiating as if Your Life Depended on It injects emotional intelligence and empathy into negotiation strategies . Today , the Founder and CEO of The Black Swan Group Ltd . solves business communication issues by leveraging his once hostage negotiation tactics .
Voss spent 24 years working in the FBI Crisis Negotiation Unit . During that time , he was trained in the art of negotiation by the FBI , Scotland Yard , and Harvard Law School . He is the recipient of the FBI Agents Association Award for Distinguished and Exemplary Service and the Attorney General ' s Award for Excellence in Law Enforcement . In his book , Never Split the
Difference , Voss offers his readers
£ 1m
Donated to Charity some of the skills that helped him save lives and shares nine principles , tactics and strategies . Voss uses what he calls Tactical Empathy , which , plainly stated , weaponises empathy and leverages emotional intelligence to influence your counterpart ' s emotions and make your way to optimal outcomes . In his book , Voss explains the importance of seemingly small but important details such as paying attention to your tone of voice and how you enter into a conversation .
Voss also offers some perhaps unconventional and most definitely controversial ideas such as , we are not rational beings , there is no such thing as ' fair ', compromising is the worst thing you can do , and the art of negotiations lies in mastering the No . Ideas that may be scoffed at if it weren ' t for Voss ' proven track record of saving lives and talking criminals and hostage-takers out of , or into , just about anything .
Whether you ' re in high-stakes negotiations or fighting over what to watch on Netflix , Voss ' s strategies can improve your persuasiveness and help you negotiate your way to a better deal .
20 June 2021