MACMILLAN EDUCATION
“What I recommended was building an integrated supply chain based around local print and supply ”
SHAUN PLUNKETT VP GLOBAL SUPPLY CHAIN , MACMILLAN EDUCATION times and poor service levels that some clients were facing . After implementation , Macmillan Education ’ s service levels rose from under 90 % to consistently above 99 %.
Another factor that contributed to the transformation of the supply chain was the issue of legacy content storage . Files were previously stored traditionally , often sitting with printers or local offices , which led to a significant waste of time and higher risk of version errors . To counter this , Shaun implemented a new digital archive system , meaning all content files were now held up to date and easily distributed to printing partners . He adds , “ We ’ re seeing improvements in quality and a lack of mistakes because we ' ve cleaned up all that
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