THE PROCUREMENT INTERVIEW
– within defined rules, with full auditability, at scale – is an operating model. Pactum is not a procurement tool, but the execution layer which was missing from the function.
Negotiations reimagined There is a prevailing assumption in procurement that negotiation belongs in a grey zone – territory that requires human judgment, relationship management and interpersonal skill that no software can replicate. For strategic suppliers and major contracts, that assumption remains valid. But it misses an important point: the vast majority of suppliers are not being negotiated with at all. Not because procurement teams do not care. Because they simply do not have the capacity.
The evidence from Walmart’ s own supplier base is striking. When Pactum’ s AI agents began conducting negotiations, 80 % of suppliers confirmed they preferred the experience and considered the outcome fair. The concern that suppliers would resist or resent negotiating with an AI simply did not materialise. In practice, suppliers appreciated the responsiveness, the consistency and the absence of the delays that often characterise procurement interactions.
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