THE PROCUREMENT INTERVIEW
“ Humans have time to do what they find more valuable; build personal connections with their suppliers, build strategies and category strategies”
Kaspar Korjus Co-Founder and CEO Pactum
Assistive AI keeps humans at the centre of every decision. It drafts the email, summarises the RFI and surfaces the recommendation. The human still acts. The workload does not decrease; in many cases it increases, because the system raises expectations without removing the work behind them.
Agentic AI changes the operating model entirely. It acts within guardrails, executes autonomously and delivers outcomes without requiring a human in the loop for every step. The capacity constraint is not optimised – it is removed. This is the distinction that defines Pactum’ s approach.
“ The most complex part of that agentic system is the governance layer,” Kaspar adds.“ How do you manage these agents? How do you set their goals? How do you set their limits? How do you see what they are doing? How do you learn through each interaction so that it can be better next time? How do you fire them? How do you train them?
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