JABIL
Frank says.“ It was always about the people first, then build out these mature processes and then go make sure that you’ re selecting the proper technology.”
Digital enablement and the AI frontier While people remain the priority, Jabil’ s competitive edge is sharpened by a suite of proprietary tools including MI6, Procurement Intelligence Platform( PIP) and vCommand. These platforms, which have been in development for 15 years, provide the agility required to react to real-world events in real time.
If an earthquake occurs, these tools allow the team to assess the impact on the supply base immediately. This allows the firm to pivot and ensure an“ assurance of supply”, keeping factories running and helping customers reach the market on time.
Looking ahead, the next phase of this digital journey is the deep integration of AI. Jabil is currently experiencing unprecedented growth, largely driven by the demand for data centre infrastructure and AI hardware. It is a cyclical advantage: Jabil builds the infrastructure that enables AI and, in turn, it uses AI to refine its own operations.
“ We’ ll continue to adopt the capabilities that AI brings to the table. I think we’ ll be more agile. I think we’ ll be more transparent. I think we’ ll be more efficient and more effective by utilising what AI has to offer,” Frank predicts. This applies not just to the manufacturing floor, but also to finance, legal and the CSCO’ s office itself.
“ I want to sit and look the person who’ s responsible for those fragile supply chains in the eye and have a seat at the table and, quite honestly, be held accountable”
Frank McKay Chief Supply Chain & Procurement Officer Jabil
Navigating growth and resilience When asked what keeps him awake at night, Frank’ s answer is surprising: it is not a lack of business, but the sheer volume of it. The primary challenge is keeping up with demand while ensuring the supply chain can cope with global instability.
“ What we build for customers is the hardest, most complex product on the face of the planet, and it’ s not easy. And it’ s why there’ s not a thousand Jabils out there,” he says. The complexity of the products, combined with a world where political and economic shifts occur weekly, means the supply chain must be inherently reactive.
The company’ s growth strategy remains a mix of organic expansion and“ tuck-in” acquisitions. Whether acquiring capabilities in liquid cooling for data centres or expanding medical healthcare technologies, the goal is to open the“ aperture of capabilities”.
96 June 2026