“ Technology is a key enabler , so we deployed it across our procurement function , to integrate and harmonise our global spend .”
From a process standpoint , the company introduced new ways of engaging with its business partners to make itself easier to work with . “ Decentralisation and complexity created a lot of frustration in the supplier community ,” says DeCandia .
“ It was difficult for them to know who to go to and , more importantly , if they had success in one part of Johnson & Johnson , it helped them understand how that success could be translated to other areas of the brand . Before , we were overly complex to do business with .”
Reworking its supplier-relationship process allowed the company to take innovation , value , and insights , and scale them up with speed .
“ This provides more value for our customers and patients around the world , and also makes it easier for suppliers
90 May 2022