TECHNOLOGY
Digital workforces are already here and their growth is unstoppable . Matthew Rose , Procurement Transformation Practice Lead at KPMG UK paints his vision of its future
WRITTEN BY : ILKHAN OZSEVIM
INE E
The evolution of the digital workforce : In a recent CEO study conducted by KPMG , over 70 % of CEOs surveyed , agreed that retaining talent is a key priority for long-term success . Matthew Rose , Procurement Transformation Practice Lead and Partner at KPMG UK , says that the digital workforce was born out of a desire to get more from the available talent . “ Businesses sought to run leaner headcounts and focus the available talent on higher value tasks ,” he says . “ Using machines to automate transactional activity in , for example , the purchase-to-pay process and pivoting available procurement resources to spend more time on strategic and higher value category management activity .” Rose says that this first wave of machines focused on repeatable high volume tasks and lent heavily on robotic process automation and simple bots .
“ With a talent crisis at the forefront of workforce planning , and the in-demand skills for new and emerging technologies , automation and artificial intelligence is increasingly being used for higher valueadded tasks – illustrated by the explosion of available solutions on the market ," says Rose .
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