WONDER SERVICES X GRAPHITE
Amanda Prochaska founded Wonder Services six years ago after identifying a critical gap in procurement processes. With 16 years of experience leading large-scale transformations, she noticed a recurring challenge: while procurement was finally receiving funding for technology implementation and organisational changes, change adoption remained a persistent struggle.
As Chief Wonder Officer, Amanda established Wonder Services to address this fundamental problem, offering both change management and procurement strategy services.
Procurement has evolved significantly from its cost-focused origins. Amanda explains:“ As more focus started being put into how we manage our supply chains more effectively, gain more agility and reduce risk, a lot more focus was put into procurement around how we are managing our third-party suppliers.”
She compares supplier management to employee management, emphasising the wealth of knowledge suppliers possess.“ If you understand that your suppliers probably know more about the market than you do, they know the dynamics and risks that are out there, how do you tap into that to not only mitigate risk, but maybe even drive innovation?”
The collaboration between Wonder Services and Graphite Connect, a supplier onboarding platform, stems from shared values around customer experience.“ When I came across Graphite, they were changing the game around how suppliers are onboarded into these massive companies,” says Amanda.“ They were very innovative and had proven results – even early on.”
This partnership combines Wonder Services’ expertise in change management with Graphite Connect’ s innovative technology, creating a powerful implementation model. While Graphite’ s technology can be implemented in as little as 10 weeks, adoption remains the primary challenge.
“ The challenge is, how do you get your teams to adopt that change? How do you get your suppliers onboarded? All of that work is where we help Graphite,” Amanda explains.
Wonder Services contributes project management skills, process flow mapping and change adoption practices to complement Graphite Connect’ s technological capabilities. Amanda is particularly excited about developing deeper technical capabilities as their partnership evolves.
“ I can’ t wait to continue developing alongside Graphite as they roll out and expand their technology footprint,” Amanda concludes.
66 May 2025