STRATEGY
“ All clients are basically looking for how to define the digital roadmap for the future in procurement ,” says Vollmer . “ Procurement has integrated itself as a part of the supply chain , as all companies have a supply chain .
“ There are different industries , financial services do not have a supply chain . They only have indirect spending . Our clients are really looking at :
• How to go for the next level of contact solutions
• How to define the digital gold map
• Analytical insights for full visibility
“ Information is needed to define the demand and companies are also looking at what is the best way in engaging with suppliers ? Supplier collaboration , how to drive innovations with suppliers is really important at this point in time .
“ The next level is also to continue investing in automation , not only invoice automation , but also using machine learning capabilities , to a much higher degree compared to what companies did in the past . CPOs need to upscale and develop some people ”, concludes Vollmer .
46 November 2021