It ' s about ensuring that we consider the choices travellers make when coming to one of our properties and that the necessary infrastructure or standard is in place to make a sustainable journey possible .
Wyndham ’ s stakeholders are many and varied , with customers being just one group . Another critical group of stakeholders are hotel franchisees , who are the owners , the operators and also the staff working at those hotels .
In terms of sourcing suppliers , Halanen explains that , when providing suppliers for a property or a hotel , it ' s important to understand that each supplier – and the service or product they offer – will have a different stakeholder in the hotel operation .
“ So , if we ' re talking about cleaning or linen categories , you have to consider the needs of the housekeeping team when selecting products ,” he explains . “ Similarly , if you ’ re sourcing software , you have to consider the IT managers and with food , it ’ s obviously the chefs you need to consider .”
He goes on “ franchisees are always considering price , total cost of ownership and the cost of change when making purchasing decisions – as you would expect ”.
“ On the sustainability side , my stakeholders are very much our franchise partners , hotel staff , customers and internally my colleagues – as they are critical to championing the many benefits of the Wyndham Green programme .”
Halanen ’ s challenges are almost as complex as Wyndham ’ s stakeholders , and he concludes by pointing out that , to achieve success across sourcing and sustainability , “ you need to ensure that people know why we ' re doing what we ’ re doing , and so communication is key ”.
He finishes by summing up how the responsibilities of his role are woven throughout every aspect of his working day : “ For me , it ' s my bread and butter ; I talk about it every day . But for others , sustainability won ’ t be an everyday conversation . With the Wyndham Green Programme or our Preferred Supplier programme , it ' s really important that people not only understand what you need from them , but also what you ' re trying to achieve and the benefits that will bring them .” procurementmag . com 109