Zip ' s customers processed 20 million reviews through the platform, with 96 % requiring manual approval by human beings. The company has set an ambitious target for the next five years.
" By 2030, we expect to be processing over a billion reviews a year," Zaparde reveals. " And the goal that we ' ve set for ourselves internally is that 90 % of those reviews should be assisted by AI."
This represents more than incremental improvement – it ' s a complete reimagining of how procurement work gets done. If achieved, this shift would mean procurement professionals spending the vast majority of their time on strategic decisionmaking, supplier relationships and value creation, rather than on routine approvals and data validation.
OpenAI shares real-world success The rest of day one was a range of sessions, with highlights including Ann Fleishell, VP of Procurement at OpenAI, who showcased the symbiotic partnership between her company and Zip, highlighting how AI agents have become critical to managing OpenAI ' s extraordinary growth trajectory.
This collaboration enabled OpenAI to complete an Oracle implementation in a remarkable three months – breaking industry records.
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