" Having a partner that does the heavy lifting around making procurement simpler and easier lets us focus on the actual work that we ' re doing," Ann noted.
She concluded by emphasising that AI agents have become indispensable rather than optional. In an increasingly fast-paced and complex business environment, procurement teams must leverage AI to handle the expanding volume of risks, requirements and decisions: " Every decision, every transaction, carries hundreds of risk considerations. To move at speed and gain trust, we have to leverage AI."
Day 2: Research, insights and the road ahead The event ' s second day relocated from the YCBA Forum and Theatre to the W San Francisco hotel directly across the street, providing an intimate venue for industry networking and knowledge exchange.
The W San Francisco continued Zip Forward ' s diverse programming throughout the day, including panel discussions featuring executives from Dollar Tree and Arm, alongside hands-on workshops exploring AI agent design and implementation.
Zip Forward ' s second day opened with customer success stories from Arm and Dollar Tree, who shared their first-year progress since adopting Zip ' s platform. Dollar Tree exceeded adoption expectations, reaching their annual target in just six months, while Arm ' s procurement net promoter score surged from 41 % to 84 %.
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