“ This now forms the core platform foundation that we can build on – adding supplier risk monitoring, better onboarding, contract discovery, SaaS licence management … all in one environment,” he adds.
This enables a more rapid route to maturity, and to industry-leading practices such as the development of a virtual helpdesk and AI driven intake – both of which will significantly improve the user experience.
“ We wanted to use the deployment as a forcing function to improve how we operate. That meant adopting Coupa’ s best-practice configuration wherever possible and adapting our business to the system – not the reverse.”
The project was beyond successful, finishing on time and on budget, leaving behind a lean, guided workflow designed to improve adoption rates and reduce complexity – ensuring future upgrades will be rolled out more quickly and less costly.
Rob Turner appeared on the Procurement Stage of Procurement & Supply Chain LIVE London in September. He was joined by by experts from Coupa, Diebold Nixdorf and Lufthansa to discuss high-level strategy.
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