FINANCE & SPEND
But she warns that the hype surrounding AI is everything that can’ t show its workings:“ 71 % of finance leaders say they’ d reject an AI output they can’ t explain, and they’ re right to. Enterprise AI is held to a higher standard than consumer AI. If a solution can’ t show you the decision trail, what the AI did, why it did it and what the override looked like, finance leaders shouldn’ t trust it. Explainability isn’ t a nice-to-have. It’ s the price of entry.”
If you are able to see daily dashboards, or better yet fully real time, then you can actually make decisions at that same speed.”
Adding to Spencer’ s comments, Donna says:“ Real ROI when it comes to AI shows up in a few specific places. Duplicate payment detection, coding accuracy, straight-through processing rates. HCR ManorCare cut two million in annual overpayments. Those are hard numbers out of production systems, not projections.”
Getting modernisation right Ask either leader what actually determines whether a modernisation effort succeeds and the answer has less to do with technology than most would assume. The first mistakes often happens before a single tool is even chosen.
A common misconception is that modernisation means replacing what you already have.“ It doesn’ t,” says Donna.“ Most finance leaders are still trying to automate their existing process instead of rethinking the operating model.
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