SUSTAINABILITY
IMPROVED COMMUNICATION AND EFFICIENCY FOR A MAJOR DANISH DISTRIBUTOR WITH RELATIONS
RELATIONS enhanced issue tracking and real-time notifications for a major Danish distributor , improving supplier relationships and operational efficiency . The structured approach to handling nonconformance issues significantly boosted communication and problem-solving .
Before RELATIONS , the distributor struggled with tracking nonconformance issues in their warehouse . Issues with pallets often went unresolved due to difficulties in contacting suppliers , leading to wasted resources and strained relationships . The reliance on post-it notes for reminders further exacerbated the problem .
Transformation with RELATIONS After adopting RELATIONS , the distributor saw a marked improvement in efficiency and communication . Key changes included :
• Efficient issue tracking : Issues with pallets were logged in a nonconformance report on RELATIONS , which automatically notified the relevant suppliers for immediate action , preventing repetitive problems .
• Real-time notifications : Notifications about recurring faults were sent to both the supplier owner within the distributor ’ s organisation and the supply chain director on the supplier side , prompting further investigation .
• Problem discovery and resolution : The root cause of frequent issues was identified as a lack of training for temporary staff . This led to improved training processes , preventing similar issues in the future .
RELATIONS saved time and resources , enhanced supplier relationships , and improved the distributor ’ s problemsolving capabilities .