THE PROCUREMENT INTERVIEW
Transforming digital procurement Over two-and-a-half years, Rob worked hard to redefine Deliveroo’ s procurement role to one that delivers better value for both Deliveroo and its suppliers.
“ Principally, it was all about understanding business needs and business requirements,” he recalls.“ Procurement, when I joined, was not the trusted partner the business needed it to be.
“ My journey has been to almost rebuild from scratch, to reinvent, to build a reputation as a problem solver and to deliver flawlessly.”
The programme addressed third party costs, governance, process redesign and digital enablement of source-to-pay. With PwC’ s support, a diagnostic phase validated hypothesised savings opportunities and built a credible business case, allowing procurement to move from fixing tactical issues to enabling growth.
Focus on early wins helped build trust, enabling early involvement in shaping commercial outcomes. The team surpassed its initial £ 26m( US $ 35.1m) target in seven months and is on track to deliver a cumulative £ 53m( US $ 67.6m) in validated savings – all within 18 months of beginning the cost transformation.
“ Procurement at Deliveroo is now involved earlier, trusted more widely and actively shaping commercial outcomes,” explains Rob.
A significant element of this transformation was the implementation of Coupa within the business. Deliveroo’ s 13-month global Coupa deployment evolved into a full reset.
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