THE PROCUREMENT INTERVIEW
The importance of change management Preparing, equipping and supporting employees to successfully adapt to change was vital to the project’ s success.
Rob explains:“ The biggest opportunity was cultural, not technical.”
From the outset, risk and compliance were embedded in the transformation. For example, intake processes now include risk profiling, ensuring sourcing or legal workflows drive efficiency in the latter elements of commercial processes.
“ The result is a system that drives compliance by design, not by enforcement,” Rob says.
Running Coupa while delivering an accelerated cost-out programme required shared leadership, in addition to the utilisation of both internal and external resources for scalability.
“ Clarity of purpose was critical … we kept messaging tight, made quick decisions and managed risk proactively.”
£ 53m
cumulative savings as a result of Deliveroo’ s procurement transformation that have been reinvested in business performance
This approach to adoption required overturning some outdated perceptions of procurement. To do this,“ Coupa Experience” sessions were developed and delivered – 78 in total – as well as superuser networks and gamified training.
“ You don’ t just switch on something like this,” he advises.“ Some practices are cultural and systems alone don’ t change culture.”
Rob’ s expertise and care in this area ensured those in the procurement team and beyond could focus on the“ why” behind the change.
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