also consider the supplier perspective, measuring satisfaction through surveys and engagement scores to ensure partnerships remain mutually beneficial.
At Emirates NBD, measurement encompasses both quantitative and qualitative elements. The organisation tracks supplier performance scores covering quality, delivery and compliance alongside innovation contributions and cost savings. Risk and resilience indicators are monitored along with sustainability impact, particularly in ESG-aligned sourcing initiatives.
“ We measure stakeholder satisfaction, internal adoption of strategic supplier programmes and the level of supplier engagement in continuous improvement,” Nita says.“ Ultimately, effectiveness is reflected in how well supplier collaboration advances our strategic priorities.”
The flexibility to define and track KPIs aligned with specific goals is crucial, as true success encompasses not just cost savings but the value created through collaborative relationships.
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