Bearing in mind the increasing leverage that procurement, supply and sustainability now have at the board level, how have you changed the way you’ re bringing your people forward and supporting them?
Noel, American Red Cross: It’ s finding new and creative ways to keep them engaged in the process, finding ways that they feel part of it and are educated in it. I wish there were a single answer to that, but I think it’ s a multifaceted approach.
One important element for us is having the right relationships internally with procurement and supply management. I think we’ re lucky to have that at the American Red Cross.
Our supply management team even created a sustainable supply management position – that person allows us to have somebody in another part of the business who feels part of the sustainability team, and allows us to engage supply management in a whole different way than we had before.
It means this isn’ t just a sustainability office pushing information across the board, it’ s all entities having a slice of the pie and having ownership to work on the same strategy that we’ re all bought into.
Sirsij, Pfizer: Investing in upskilling and reskilling your team is critical. The beauty of it is that
96 July 2026