CONTRACT MANAGEMENT
The inability to access data from disparate systems restricted the team’ s capacity to monitor performance effectively, turning what should have been a strategic oversight role into a reactive administrative one. IBM says that traditional approaches often struggle with the scale of modern procurement, where thousands of contracts are managed across different regions, categories and suppliers. When information is siloed in disconnected systems, monitoring supplier performance becomes a hunt for data rather than a pursuit of value.
The power of user-led selection To rectify these inefficiencies, Accor underwent a rigorous replacement search, narrowing the field through global demos involving both legal departments and daily operators. This democratic approach ensured that the chosen solution, Agiloft, had the backing of those on the front lines of contract administration. In the final voting process, the solution received the strongest support from daily operators and legal departments globally.
The transition was not just a software update but a structural shift towards a data-first strategy. By migrating to a more flexible CLM, Accor’ s global teams gained the ability to pull data from multiple tables and views. This provided a holistic perspective on contract health, regardless of geographical location.
The implementation itself defied industry norms for largescale digital transformations.
Supported by a professional services team that committed to a tight timeline, the data migration was completed ahead of schedule. This ensured a seamless transition with no interruption in service, a critical requirement for a global brand with an impending termination date on its previous provider.
Reflecting on the collaboration, Richard noted:“ The professional services team were amazing, they were really clued into how the application worked and how we could get the best out of the solution … even if there was a benefit in doing it in a slightly different way or a different button.”
118 May 2026