THE PROCUREMENT INTERVIEW

Specialised AI agents already launched to handle procurement, finance, legal, IT and security

Proactive risk management in the AI era One of the most pressing concerns for Chief Procurement Officers( CPOs) today is the volatility of the global risk landscape. From regulatory changes like the Digital Operational Resilience Act( DORA) to sudden shifts in tariffs, procurement teams are often in a reactive firefighting mode. Currently, Zip’ s AI agents work to uncover risks in specific silos, analysing a particular clause in a contract or assessing a supplier against a specific regulation. The 2026 evolution, however, involves a shift toward proactive sensing.

Rujul says that Zip’ s orchestrationbased capability will soon allow customers to sense risk events as they happen and automatically deploy the necessary digital workforce.

“ A risk that affects a regulatory standard might ping the contract review agent to go through your entire repository and that might trigger another agent to draft emails to suppliers asking them to update or amend their contracts,” Rujul explains.

This multi-step planning is not just a Zip-specific trend; it mirrors the frontier of AI research being conducted by giants like Anthropic and OpenAI – both of whom are Zip customers and partners.

“ That kind of multi-step process and planning is what we’ re seeing in the larger market right now with Anthropic and OpenAI pushing new tools for knowledge work, and Zip is very much on that path too,” Rujul says.

“ Both companies are Zip customers and partners, which means we have the unique advantage of working closely with them as we develop our own AI agents. That proximity to the frontier of AI research directly shapes how our platform evolves.”

26 May 2026