CHARLOTTE CARTER
FINANCE & SPEND
The transformation imperative When it comes to implementing any new technology, employee buy-in is crucial. A common phrase among professionals is that“ digital transformation is 20 % technology and 80 % people”, meaning that the buy and implementation of technology is the‘ easy’ bit, changing habits, mindsets and workflows is where the real work happens.
“ I’ ve been working closely with organisations across the private, public and not-for-profit sectors for a number of years, and the Source-to-Pay processes we automate all have people at the core,” says Charlotte Carter, Vice President of Product at Proactis.
Tulsi Narayan, EVP of Commercial and New Payment Flows in Europe at Mastercard, adds:“ Where the challenge really lies isn’ t resistance to change, but confidence and helping people feel comfortable moving away from processes they’ ve relied on for years.
“ That’ s why it’ s so important to bring teams into the journey early. It’ s not just about explaining what’ s changing, but helping people understand how it makes their dayto-day work easier, whether that’ s reducing manual tasks like chasing invoices or improving visibility over cash flow.
“ There can be an adjustment period, of course, but we see the most successful transitions when businesses focus as much on supporting their people as they do on implementing the technology.”
CHARLOTTE CARTER
TITLE: VICE PRESIDENT OF PRODUCT
COMPANY: PROACTIS INDUSTRY: TECHNOLOGY LOCATION: UK
Charlotte is a passionate advocate for how technology enables real outcomes. Her role brings together how our Source-to-Pay modules deliver on that, alongside engaging with customers to truly understand the challenges they face every day. She also focuses on making procurement, purchasing and payables processes more streamlined and efficient. That’ s what drives better control, stronger compliance and smarter decisions, and in practice, it means helping teams evolve to automated processes that deliver tangible optimisation. Charlotte spends much of her time working directly with customers to solve their specific challenges and to strengthen the link between process discipline and data quality.
112 July 2026