FINANCE & SPEND The automation paradox When is there too much automation? Sam notes that there is certainly a balance to strike, and“ many organisations haven’ t quite found it yet.” He adds:“ Automated warehouses and AI-enabled processes are already a reality, but AI can’ t yet replace human judgment, especially when a supplier relationship is under pressure.”
The ability to respond flexibly doesn’ t come from a workflow but from a relationship built on trust and understanding.“ That kind of nuanced, situation-specific conversation needs a human on both sides. No automated process can read the room, offer reassurance or negotiate a pragmatic solution the way a person can,” says Sam.
Tulsi echoes this:“ The human element still plays an important role, particularly in more complex or sensitive situations. But when implemented effectively, automation can give teams the time and insights needed to react and respond more effectively when challenges arise. Rather than creating a trade-off between automation and relationships, the right use of technology can help build stronger, more resilient partnerships.”
Sam also highlights the structural risks that aren’ t discussed enough:“ As routine P2P tasks disappear, so do the learning opportunities they once provided. The skills procurement professionals build through relationship management,
116 July 2026