FINANCE & SPEND
“ Where the challenge really lies isn’ t resistance to change, but confidence and helping people feel comfortable moving away from processes they’ ve relied on for years”
Tulsi Narayan EVP of Commercial and New Payment Flows in Europe Mastercard
Sam adds:“ Teams need to become confident working with AI itself. 46 % of leaders list aligning human intelligence with AI as a top workforce priority( Skills Dynamics’ 2026 report), so the intent is clearly there. The challenge now is turning that into structured, measurable development rather than just good intentions.”
But reskilling shouldn’ t be about data literacy alone,“ it is about developing critical thinking, governance awareness and what I would describe as‘ active scepticism’ around AI recommendations,” says Sam.
“ The organisations getting this right are not replacing people with AI. They are enhancing human capability and allowing procurement teams to focus on the areas where human judgment matters most.” procurementmag. com 119