Can you tell us a little bit about what your workflows look like? Prior to Coupa, it was very difficult. We actually had paper POs and all our invoices were paper as well. But using Coupa, we ' ve been able to go paperless pretty much 100 %. It ' s also helped us optimise and centralise everything in one spot for our site leadership to make the best decisions for the organisation.

What were the challenges that you were facing before you had something like that? Before Coupa, since everything was very manual and paper, things would get lost whenever we had multiple locations. Whenever they sent it over, we wouldn ' t have all the right pre-approval for the spend. It was just very difficult, therefore delaying the services we wanted to provide to our patients. It ' s really helped us be able to have visibility, which is one of our biggest things that we didn ' t have before. And being able to have real-time information to make those decisions. It ' s really about the organisation focusing on giving back to the community through the healthcare services that we provide.

Could you tell us a little bit more about how you ' ve been able to give back to your community using Coupa ' s automation? Specifically with Coupa Pay, we ' ve been able to provide faster options to get our suppliers paid, especially via credit card, which then initiated over US $ 500,000 in rebates that we ' ve been able to directly put back into the services we provide.

So, what have been the benefits to your services? What have you been able to empower thanks to these savings? So at Neighborhood, we ' ve been able to introduce new services other than just the general check-ups for our patients. We ' ve been able to provide chiropractic services and podiatry. One of our things that we ' re rapidly expanding is our senior living healthcare services through our PACE programmes, and that ' s throughout both San Diego and Riverside County.

74 July 2026