DIGITAL TECHNOLOGY
Why is this number not higher, and is steady progress enough?
A score of 3.2 tells me we’ re moving – but too cautiously and not asking for what we really need. Legacy mindsets and tech debt are slowing us down.
Procurement must fast-track digital investments not just to stay relevant, but to lead. The cost of inaction is greater than the risk of innovation.
Progress is good, but acceleration and being BOLD is better.
As we’ ve seen across hundreds of implementations, many organisations are stuck in digital limbo – past the basics but far from achieving transformative results. Steady progress isn’ t enough when disruption moves faster than legacy systems can adapt.
Lag often stems from fragmented tools, opaque workflows and underleveraged data. Organisations must modernise not just their tech stack but their strategy. Adopting an orchestration mindset driven by AI agents, what we call‘ agentic procurement orchestration’, addresses this, helping procurement to reach its true potential.
Michael Van Keulen Global Practice Leader Procurement Coupa
Nick Heinzmann Head of Research Zip
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