DIGITAL TECHNOLOGY
What does this reveal about procurement’ s challenges?
Data reveals a procurement function refocused on visibility, control and resilience. High adoption of e-procurement and spend analytics shows a continued push for foundational efficiency and smarter decision-making. Ensuring full adoption and utilisation of these foundational systems will continue to be a focus to reclaim ROI.
Rising investment in AI and risk management tech reflects growing pressure to navigate volatility with speed and precision. Meanwhile, slower uptake of technology like blockchain suggests innovation takes a back seat to solving urgent, practical challenges.
These responses reflect clear priorities: visibility, insights and risk management.
The pain points are legacy systems and complexity, but the focus is right. We’ re solving procurement’ s biggest challenges – siloed data and manual processes – by leaning into platforms and AI.
The future belongs to those who digitise with purpose and speed, removing silos and having a single source of truth.
Nick Heinzmann Head of Research Zip
Michael Van Keulen Global Practice Leader Procurement Coupa
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