DIGITAL TECHNOLOGY
Is digitalisation still a challenge for procurement?
Absolutely. These results echo what we hear every day. Digital transformation is not just about tools – it’ s about people, processes and culture.
Budget and investments made in legacy tech are real blockers, but so is change resistance.
Leaders must champion digital fluency and upskilling their teams to turn barriers into breakthroughs.
These results reflect why we created the procurement orchestration category. Despite growing ambition, digitalisation is still stuck in the trenches, tangled in legacy infrastructure and underpowered by internal capabilities. Integration hurdles aren’ t only technical in nature, they’ re fundamentally cultural and architectural.
Procurement can’ t transform if the foundation stays broken. It should take a holistic approach: orchestration platforms that unify fragmented environments powered by agentic AI that learns, adapts and acts. Orchestration provides the infrastructure to reinvent procurement.
Michael Van Keulen Global Practice Leader Procurement Coupa
Nick Heinzmann Head of Research Zip
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