IMPACT OF AI

Procurement leaders overwhelmingly see AI as a fundamental game changer, but they’ re looking for AI they can rely on at scale.

The next three years will separate those who experiment from those who operationalise. Teams must go beyond chatbots and dashboards, embedding AI agents into their battle-tested workflows that can autonomously execute, learn and adapt. The bold are already building toward AI-led workflows with human oversight – a North Star fundamentally different from their previous plans for the future.

Embrace AI boldly as another tool in the toolbox. The transformation is already underway, and we can’ t afford to be passive.

Start with use cases like spend analytics, contracting and sourcing automation – quick wins that build confidence. Equip teams with the right skills and mindset.

AI is not a threat, it’ s a force multiplier to accelerate strategic impact.

Nick Heinzmann Head of Research Zip

Michael Van Keulen Global Practice Leader Procurement Coupa

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