We want humans , especially in this world of AI , to be doing things where they can apply judgement and provide overall direction and strategy – not getting stuck in manual steps and the “ death by a thousand paper cuts ” where , because we ’ re human , we inevitably make mistakes . If you ’ re doing a thousand of the same things over and over , as a back-office worker , there ’ s a certain error rate we have to accept with humans . That ’ s just reality . Most of this mundane work can be high value in terms of outcome , but the work itself is low value . This low-value routine work can now be replaced more easily with software , offering much greater reliability . That leads to adoption and seamlessness – you know it ’ s going to work every time . Your security is enhanced because there ’ s no way to work around the system once you ’ re using it . That ’ s the beauty of it : finding the things that have to be the same every time , measuring the outcome and confirming it ’ s better than what you were doing before .
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