Those above the water are often the purchase price, supplier and development costs. All things which are at the forefront of the procurement team
The full size of the iceberg is uncovered, with thoughts of disaster recovery planning and productivity lost due to downtime not crossing the mind of the procurement team until the issue plunges into the company
But there are tools which are used to discover the full size of an iceberg – and procurement should do the same. Implementing effective planning, like a radar or sonar, to make sure the total cost of ownership can be coursed correctly
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