CASE STUDY

Hear the challenges ERIKS faced with rebates and why they chose Enable to support their rebate management process

ERIKS , a leading industrial service provider with a global presence and a € 1.9 billion turnover , embarked on a journey to enhance their customer rebate management processes . Recognising the complexity and challenges in managing B2B customer rebates across various countries , suppliers , and formulas , ERIKS partnered with Enable , a specialised rebate management company , to simplify and optimise their approach . Stijn van Roosmalen , European Procurement Director at ERIKS , spearheaded this initiative as part of the broader goal to improve their relationships with suppliers and overall service delivery .

ERIKS faced several challenges prior to adopting Enable ’ s solution . They operated with multiple ERP systems , diverse rebate calculation formulas , and manual processes that introduced room for error . Stijn aimed to streamline their

processes , focusing on factors like quality , delivery performance , and compliance . Stijn described the intricacy of their rebate management : “ There ’ s a huge focus and huge investment trying to bring that together . But if you look at different countries , different ERP systems , a whole lot of suppliers , and then also , again , different formulas where the rebates and bonuses are calculated upon turnover or more on growth , etc ., it ’ s a very complex task .”

Their manual efforts to gather and verify data from suppliers were time-consuming and error-prone . ERIKS recognised the need for a system to support their rebate management . Stijn ’ s expectations were met when Enable ’ s solution not only reduced manual efforts but also uncovered additional revenue : “ The software has already paid for itself . During rebate settlements at the end of 2021 , we disputed a rebate , which landed us a higher band and netted us an additional € 200k .”