What are you seeing as the emerging themes at Zycus Horizon? This year, we’ re really at the stage where it’ s not just about what’ s next with agentic AI, but this is actually what’ s happening now. So, a lot of those things that were kind of teased last year are things that we’ re actually seeing in play.

That’ s a dramatic change in the last 12 months from last year’ s Horizon.

Sirva is a customer of Zycus. What services do you buy and how is it working? We are more the procure- or the sourceto-contracting side of things for Zycus.

Mark Cooledge, Director of Global Supply Chain, Sirva Worldwide

We use it for supplier management, for contracting, for sourcing, for performance management of our supply chain, as well as the spend analytics.

The integration between those five modules has really been transformational for our business. In the seven or eight years years we’ ve been working with Zycus, we are always finding new ways to employ those values into the system.

Are you excited about the implementation of agentic AI and how it may impact those areas? Yeah, it’ s been huge. I like to equate it to having a new car that does all the latest safety features, keeps me in the lane, keeps me a safe distance from the next car over. That’ s kind of today’ s procurement world.

Agentic AI is going to the next stage where my car, if I look a couple seconds off to the right, it beeps and says,‘ you need to pay attention’.

Then if I yawn, it beeps me and a coffee cup shows up and says,‘ you need to take a break. You look tired’.

You’ re doing your business your way, but agentic AI is going to tell you better ways to do your business.

110 November 2025