THE FIVE PILLARS OF CHANGE MANAGEMENT
McKinsey’ s Marc Sommerer emphasises that successful digital procurement transformations require a sophisticated approach to change management across five key areas:
1. Clear Vision: Define understanding and conviction to help employees grasp the‘ why’ behind change
2. Leadership Advocacy: Senior leaders must actively use and advocate for digital procurement platforms
3. Performance Metrics: Link platform engagement to accountability measures and employee motivation
4. Success Stories: Highlight tangible outcomes like cost savings to inspire confidence
5. Maturity Assessment: Tailor approaches based on organisational starting points and capabilities
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