PROCUREMENT TECHNOLOGY
“ These agents have the ability to continuously monitor internal and external data feeds to surface real-time insights, contextualised recommendations and scenario modelling, leaving the final strategic decisions to human operators,” explains Mita.
However, Kevin warns that while there are beneficial and successful use cases of AI:“ In reality, most organisations are still figuring out how to use AI in their everyday operations,” especially in manufacturing.
“ Across the board, there’ s a lot of pressure for manufacturers on how they use AI. Companies are seeing competitors move quickly, and CEOs are hearing that AI will reduce costs and transform businesses. This leaves a lot of leaders asking how they can afford digital transformation. Oftentimes, they turn to reducing headcount – something I think is particularly dangerous.”
While these technologies are powerful, they are not magic.“ If experienced employees are taken out of the process before organisations know how to use new technology, they’ re creating major gaps that new tools can’ t fill,” says Kevin.“ AI can’ t be viewed as a replacement strategy. Companies have to gain employee buy-in and showcase how new tools will drive value within everyday operations. If leaders don’ t address that directly, experience will exit from the company, causing the gap between ambition and actual AI adoption to continue to widen.”
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