TECHNOLOGY
“ A portal that is difficult to use and doesn ’ t add much value exacerbates the hurdle of getting suppliers to participate ”
SHAZ KHAN CEO , VROOZI
is critical in making sure it can maximise business efficiency through the whole transaction chain .
Shaz Khan explains why it is important to think about the portal through the eyes of the supplier . “ If you think about a supplier , in a lucky situation , they have a lot of customers . If suppliers have 10 customers , they have the potential to visit 10 different
supplier portals and don ’ t want to be trained on 10 different systems . To ensure a smooth experience , it is essential to give suppliers the information and actions they need so they can get in and out quickly . A simple , but powerful user experience enables any supplier user to support their customer without any training .”
It is focusing on the relationship all parties have with the portal that can be the key to making your portal a success , elaborates Michael van Keulen from Coupa . “ For both buyers and suppliers , a good portal is intuitive with a quick and easy process to create an account ,” he adds . “ It should offer multiple channels that promote interaction between suppliers – from email flip to CSP . These features will lend to widespread adoption , streamlining operations and increasing overall value .”
If some of these aspects are not properly implemented , it can leave a very different experience for all parties involved , as it can create friction during the onboarding process .
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